Social Media Management

So you have created social media profiles and begun engaging with the wider world but are now left wondering how you will find time to manage all those channels.

We offer Social Media Management for your company’s social media channels (Twitter, Facebook, YouTube, LinkedIn, Pinterest, Google+ etc.) – building community, engagement, creating and promoting content, developing and managing competitions and undertaking blogger outreach, customer service and crisis management.

Our expert Social Media team has a wealth of experience in managing social media accounts for both B2C and B2B brands and will take care of every day-to-day activity involved with managing a social media presence. As with the routine monitoring, managing and measurement of your account, our team will ensure that your social media output is creative and informed; stimulating conversation and web traffic.

Management covers a wide variety of tactics and skills. Our service includes:

- Social Media Monitoring: Monitoring the social space for positive and negative mentions of the brand

- Blogger outreach: Developing and leveraging relationships with influential bloggers in order to improve visibility of content/message

- Crisis Management: Forward planning of a potential Social Media Crisis - escalation steps, procedures and training of how to deal with it

- Community Management: Daily management of brand channels and communities in order to foster community, brand advocacy, PR, good customer service, SEO and reputation

- Brand Advocacy Programme: Utilising fans of the brand in order to raise awareness/reward loyalty for positive sentiment

- Brand Reputation: Managing positive and negative sentiment in order to protect and preserve the brand

- Online PR: Develop and build opportunities to seed content, raise awareness and access influencers in order to promote the brand

- Customer Service: Responding to customer service enquiries to relieve the offline department and protect the brand.

Contact us to find out more about our social media management service.